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General

Q. How often should I wash my car?
A. Weekly. Washing your car once a week will make sure any harmful deposits from the environment are removed.
Q. It just rained or snowed, so why should I wash my car?
A. Pollutants like sulfuric and nitric acids from today's industry and automotive exhaust become trapped in the raindrops or snowflakes that settle on your vehicles surface. The Sun will evaporate the water and leave the concentrated acids that can damage your cars finish.
Q. Why should I wash my vehicle at a commercial car wash?
A. Besides the fact that we have everything you need in one place for a reasonable fee, washing at home in your driveway has potential environmental consequences. What runs off from your vehicle can go right into storm drains-and eventually into rivers, streams, creeks and wetlands. That water is potentially loaded with a witch's brew of gasoline, oil, exhaust fume residue, and harmful detergents. A commercial car wash like Wash 'N Vac captures all these contaminants and sends them to the city wastewater treatment facility. We also use high pressure, low flow water nozzles. This uses less water at a high pressure. We also recycle a portion of our water. You can't do that at home.
Q. What type of vehicles can be washed in your automatic bay?
A. Any passenger vehicle or light trucks that conform to the dimensions posted at each automatic bay-generally max. 7ft height, max 7 ft. Width, and minimum 5 inch ground clearance. WE DO NOT WASH: dual wheeled trucks, extended height vans, open bed pickups with loose debris or equipment, any vehicle with non-stock accessories.
Q. What is spot-free water? And does it really dry without spots?
A. Spot-free water is created through a process called "reverse osmosis". Our softened water is forced through semi permeable membranes at a very high pressure. These special membranes remove 99.9% of all total dissolved solids (contaminants) in the water. This process produces only 3-4 gallons per minute at our facilities, and is stored in 1500 gallon tanks for later use in the wash process. And yes, after thorough final rinse with spot-free water there is no need to towel dry your vehicle.
Q. I put $2 in the self-serve bat, why is it not coming on?
A. The entire $6 fee must be inserted to start the bay. Price is $6 for 30 minutes.
Q. Can I wash more than one car in the 30 minute self-serve bay?
A. No. Price is per vehicle. The bay timer resets when you pull out. As well, there is a magnetic loop on the ends of the bays to keep it from working with two cars in the bay. No refunds are given for customers trying to wash two vehicles.
Q. I am afraid that the automatic wash will scratch my car, why should I use it?
A. Our soft cloth wash brushes are made from a product called NEOGLIDE®. This revolutionary product inhibits water absorption thereby resisting grit and dirt from becoming imbedded. This allows the foam to retain its light and gentle characteristics throughout the entire wash cycles with no disturbance of the vehicles' clearcoat paint. NEOGLIDE® actually has a brightening effect on painted surfaces.
Q. Does the sealer wax really work and how long will it last?
A. Yes, the sealer wax is specially formulated to form a protective coating on the vehicles surface to help guard against the suns harmful rays, acid rain, bird droppings and other substances that may harm the surface. It is a maintenance type wax that will typically stay on the vehicle surface for one or two weeks.
Q. I went through the automatic car wash, and the blow dryers did not come on.
A. You chose a "basic" wash, which does not blow dry.
Q. I went through the automatic car wash and the dryers did not completely dry my car.
A. We use very powerful dryers at the end of th wash cycle. But there will always be some amount of water left on the car. But since the final rinse is spot-free water, any remaining water left on the car will dry within minutes without leaving any sports.
Q. How is water recycled?
A. Each bay has a 200 gallon underground sediment tank. Dirt settles to the bottom, and the cleanest water flows into another series of three 1000 gallon underground tanks. These tanks are designed to remove free floating oils, trash and any solids not caught by the bay tank. Water is pulled up from the center of the last large tank (where the cleanest water is), then forced through cyclonic separators that remove any remaining particles. This process filters continually.
Q. Doesn't recycled water stink?
A. No. Ozone is injected into the underground tanks. Ozone is a powerful disinfectant that kills any bacteria, breaks down soaps and waxes, and removes any colors and smells that may be in the water. This process runs continually whether anyone is in the car wash or not.
Q. Won't recycled water leave spots on my car?
A. No. Recycled water is only used in the washing process. Your vehicle final rinse is always purified, spot-free water.
Q. Does your water recovery system really save water?
A. Yes. We recover and reuse up to 50% of our water, thereby conserving one of the world's most precious resources.
Q. What is the best way to wash my car in the self-serve bay?
A. Follow the menu instructions listed next to the coin box. Use each function in order, as listed for best results. Always finish with a thorough spot-free rinse for no towel drying.
Q. Do you offer vacuum discounts?
A. Yes, see "Buy Now".
Q. I lost money in a machine, what do I do?
A. Please call 302-628-8159 and leave name, address, phone number, nature and location where problem occurred. You must leave a message; it is then forwarded to a service person's cell phone within 1 minute. Or you may e-mail information to: washnvac@mail.com